Sam R.

Absolutely horrible experience! I placed a $100+ order for containers in December. Days later, I received the wrong items (different sizes than I had ordered). I called the company up to inform them that I received incorrect items. They arranged for FedEx to have the items picked up from my home and said the items I did order were in stock and I would receive those once the return was received. I received the replacement order only to find the same exact Incorrect order (yes, I double checked-these were not the items I had ordered). I called the company again to let them know that they made the same mistake twice. They said that I would receive a call from their warehouse to let me know if the items were in stock and I agreed to try this again. Well, a few days later I called them back and said I still haven't heard from anyone and asked if I could get these incorrect items picked up (They never sent the info to fedex to get this 2nd order picked up!). Person said I had to wait for the warehouse call. I called them again after I waited over a week with no phone call and they said that they no longer have the item (even though it shows they do on their site) and that they will issue a refund once they receive the incorrect items from FedEx. They said the request to Fedex just went out yesterday (Uhm, yesterday? I called 5 days ago to make sure the request was put in!). Needless to say I will never shop on this website again. Very unprofessional and bad follow-up with customers. How can you get an order wrong TWICE?! And then not call your customer to let them know that they don't have it and that they'd be getting a refund instead? I should not have had to call this company as many times as I did, they should have reached out to me and informed me of their mistakes and apologized. Bad business. It's been over a month from my original order and I never received my items or my refund. Don't bother shopping on this site.