Sam M.

I bought an expensive Android phone from Pandawill.

It arrived faulty, the screen was broken, and obviously I requested an RMA to return it for a refund.

They refused to allow me to return it, saying it was my fault, This was on the day it arrived broken.

After days of arguing with them and their AWFUL customer service ''department'', they eventually agreed to allow me to return it, but wanted ME to pay the return postage to China (which costs nearly €30!) and they also wanted a 20% depreciation fee (basically taking 20% of the cost price for themselves and refunding me only 80%)

This was obviously completely outrageous and unacceptable, as THEY were the ones who shipped me a broken phone.

So I opened a PayPal dispute to get my money back. After 30 days, PayPal gave me my money back.

DO NOT BUY FROM THIS COMPANY, CUSTOMER SERVICE IS NON-EXISTENT and AWFUL, they do not take nay responsibility for ANY returns or refunds, or any damaged stock.

STAY WELL AWAY!

BAD BAD BAD COMPANY, HORRIBLE TO DEAL WITH