I recently had a problem with a Famous Dave's e-Giftcard I purchased from Raise. Since it was one of the first times I purchased an e-Gift card I was a little concerned when the waiter said it didn't work. I sent an e-mail to Raise customer support and had a response in less than 12 hours. In less than 24 hours I was promised a refund that appeared on my credit card account a short time later.
Super customer support in all ways. They've made me a loyal customer.