I figured I would have to wait a few days to receive my order, 10 days was a bit long. Then when I open the box... the wrong color. The packing slip says silver, the sandals are black. As other reviews have stated, ridiculous customer service hours, no one answers the phone, and no one returns calls when a message is left. There has also been no confirmation of my sandals being returned to them (I have delivery confirmation) and after 8 days, I still have no $ or contact from the company regarding the issue. Haven't run in to customer service this bad in quite awhile, wouldn't even give it one star but they don't give me the option here :|