I purchased a bid pack and couldn't quite understand the auction so I messaged Deal Dash Customer service and within an hour they refunded my bid pack amount and gave me information on a video they have to better understand how Deal Dash works so if I want to give it another shot I can better understand it. I have never had a company get back to me as quickly as they have and they truly were helpful I'm absolutely amazed and I'm very impressed with the customer service. I am going to give deal dash another shot just because they truly help there customers and do it in such a quick manner :).