Samantha S.

I bought a lovely Red Microwave from Wilko - a shop that I trusted. The problem was that all the instructions next to each button came off when cleaned. They told me that it had not happened before. My biggest problem is that they wanted me to return it, but being an older person and on my own I am unable to carry this heavy item into the shop. They said that if I return it into the shop they will help me. So... now what? They would not help me in any other way. It was bring it back or tough. In my experience in customer service - it is much better to resolve a problem for a good customer that to leave it unresolved as now I am upset and of course tell people of my experience. It could have been sorted out at a very small cost - much better for Wilko as now they have bad reviews no only here but to my friends and associates. NOT SMART MARKETING! For me - I have pieces of paper stuck on the side to remind me of what all the operation buttons are for :(

I have ordered and received a coat/jakcet which looked magic in the picture and was made of dressing gown material! Iordered 2 tops for summer and they are very poor quality and very disappointing. I will not be ordering any more from Zulily