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Samantha S.

Contributor Level

Total Points
81

1 Review by Samantha

  • Booking.com

5/12/14

NEVER EVER USE BOOKING.COM
Dear Booking.com
I have contacted you before and have not received any resolution. I made a reservation for Lodge Cordillera on your site. Immediately following the reservation I received a call from your customer service saying that there had been a problem and that the actual rate for the room was not what was advertised but about 3 times higher. They also told me that I could not have booked the room for just one night and that the minimum stay was 2 nights. My position was that you had to honor what was advertised on the site. The lady said she would email me back which she never did. Later on I received a message that my credit card hadnt gone through, despite the fact that I have more than enought credit to cover for the price of the room. I proceeded to update the credit card information. Twice. I also offered an alternative card (I though Well, maybe they don't take american express). Got a message that the second card didn't go through either. Very convenient I am thinking. These guys do not want to honor the advertised fare so they are telling me the card isnt going through. Since I did not hear back from you I decided to contact the hotel directly to see if they could tell me what was wrong and maybe provide the information needed directly to them. I never heard back from the hotel either. My reservation got cancelled. I must say I am extremely disappointed, I will never use your booking engine again. It is a joke.

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Bookingcom T. – Booking.com Rep

Hello Samantha,

I am sorry to hear about this and would like to assist you. Can you please provide your booking confirmation number so I can investigate the situation?

Regards, Brian
Booking.com Customer Service Team

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