Samantha S.

I have used Vision Direct several times, and my most recent order has left me extremely dissatisfied. Vision Direct engages in deceptive and misleading advertising practices particularly when it comes to their "overnight shipping" offers. I placed an order on 9/2 for contact lenses and chose the "overnight shipping" option which, thankfully it was free per their 2-3 emails advertising it, but I would have paid anyway since this was an emergency situation. I'm sure glad I didn't.

The page stated 1-3 days to get the contacts from the supplier - fine, I was hopeful. They are a middle man and do not keep all their contacts in stock. I certainly wish they would make this more clear in their email correspondence, as it is pretty deceptive to customers, particularly ones who are just re-ordering.

I would assume, since it was a holiday weekend, my order would ship the following Tuesday, 9/8 at the LATEST and I would receive it 9/9. AT THE LATEST. Quite honestly, I think this is absurd considering Amazon has figured out how to ship things to people on a random Sunday afternoon when they order on Saturday, but what can you do. My order did ship on 9/8, however, is not scheduled to be delivered until TOMORROW, 9/11 via Lasership. They ABSOLUTELY did not ship this order overnight. I could have biked to New Jersey to get them and biked home to DC in that time twice.

Not only did it take my contacts NINE days to arrive and SIX business days when I ordered them OVERNIGHT (plus 1-3 days to receive from the manufacturer), but their customer service was simply appalling. Form responses, vague responses, and nothing to ensure they would be retaining me as customer at all. They simply do not care.

DO NOT order from this company unless you are prepared to wait. Deceptive advertising in their email offers, terrible customer service, and long waits. 9 days to receive an expedited order in this day and age is UNACCEPTABLE - anyone who requests overnight shipping expects some urgency! DO NOT pay for their overnight shipping. I am so glad I did not.

STAY AWAY. I placed two orders with RaveReady. The first was for about 10 items, many of which I wanted for an event a month out. After about a week and a half, I contacted customer service because I had not been charged nor had the status of my items changed. Per customer service, many of the items were on back order and they were "expecting a shipment to come in today." I checked the items on the site, and about 3/4 of them did NOT say out of stock, so I was a little confused. Magically, however, 1/2 my order shipped the next day. About 2 weeks later, the additional items were still outstanding. After another live chat session with customer service, a few more magically shipped. Two weeks later, I still have 3 items outstanding. I got in touch with Alexia, who was the only one who really seemed like she knew what she was doing. Per Alexia, 2 of those items were in stock and 1 was on backorder. BUT they had cancelled my order. I had not been charged, which I appreciated, but wasn't notified that it had been cancelled, nor did the order status switch from "Processing" to "Cancelled."

In the meantime, they had an excellent sale on fluffies so I placed an order for white fluffies about a month in a half in advance from when I needed them. No rush. A month later, STILL NO FLUFFIES. I have been told 3 conflicting things from people. First they were "expected to arrive today" which was 2 weeks ago. Then last week, when I was charged, I was told they were packed and awaiting pick up for shipment. Today I was told they are not in stock. They are still listed as in stock online.

THIS IS AN EXTREMELY FRUSTRATING COMPANY TO WORK WITH AND THERE IS ALMOST NO GUARANTEE YOU WILL RECEIVE YOUR PRODUCTS. Stay away. I would highly suggest iheartraves - fast shipping and much better customer service. Raveready customer representatives will straight up LIE to you with an exclamation point to get you to shut up.