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Samantha R.

Contributor Level

Total Points
81

1 Review by Samantha

  • DreamProm

5/10/15

This is the ABSOLUTE worst company I have EVER had to deal with. I custom ordered a bridesmaid dress that I went to a bridal store to be measured for. Received the dress and I couldn't zip it up because it was way too small in the bust area. Contacted the company in which they asked for pictures. So I sent them pictures and they proceeded to ask me why I didn't like the dress and what they could do to fix it. I told them there was nothing they could do to fix it and that I wanted to return the dress. Mind you tags are still on the dress. Then I get an e-mail from they stating that I needed to go back to the bridal store and video tape them measuring me because there was no way they could have made the dress wrong. Like I was lying about the dress not fitting. I was not going back and video taping them measuring me. What kind of customer service is this?! My aunt also ordered her wedding dress custom sized and she received it 5 times too big. Both of our dresses were shipped in a UPS letter envelope. They were not willing to do anything to help me and were not willing to have me return the dress for a refund. So now I am stuck with a $150.00 dress that I will never be able to wear. Worst customer service I have ever had to deal with. There is no way they could have custom made this dress in the time that I placed the order to the time I received the dress. Most bridal stores that you order a dress from takes 4 mos at the least. They have all these dresses on an assembly line that they just pull from... HORRIBLE COMPANY! WOULD NEVER WANT ANYONE TO HAVE TO DEAL WITH THE LIKES OF THIS PLACE!

Tip for consumers:
DO NOT BUY FROM THIS PLACE!!!! THEY ARE NOT WILLING TO MAKE IT RIGHT IF THEY SCREW UP YOUR ORDER!!!!!

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