Thumbnail of user samanthag19

Samantha G.

Contributor Level

Total Points
83

1 Review by Samantha

  • DressLily

5/22/15

I placed my order on April 1st 2015. My order consisted of two pairs of leggings, a shirt, and a watch. I received the leggings and watch but it is now May 21st and I'm still waiting for the top I ordered. I contacted customer service about three weeks ago and was told my order was shipped in two seperate packages. Now when I try to call customer service or email I am not able to get through. I'm highly unsatisfied. I would either like my top or a refund of the money spent, but something tells me I'll get neither. If it was possible to give them a zero ranking, I would. Your better off ordering off of wish. The shipping takes awhile but you actually RECIEVE what you purchased.

Thumbnail of user customerservicer1
CustomerService R. – DressLily Rep

Dear Samantha,

Thank you for your important feedback and for letting us about your experience with us.
We regret any inconvenience or frustration that your experience has caused you.

We checked that the rest item was already shipped out on 2015-04-11.
Because it is an unregistered parcel, it may be slower than other shipping methods.
All estimated delivery time are derived from real world data collected from past orders. They are approximate times for reference only. However, please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company.
Thank you for your patience and kind support.
We have sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.

Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.

Best Regards
Dresslily Customer Service

Samantha Has Earned 3 Votes

Samantha G.'s review of DressLily earned 3 Very Helpful votes

Samantha hasn’t received any thanks yous.

Samantha doesn’t have any fans yet.

Samantha isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user johannas201
2/7/24

Prices are great. But don't expect too much in timeliness and quality. I ordered December 6th....

Thumbnail of user cherylt988
12/18/23

I can't rate the products I purchased because I'M NEVER GETTING THEM! The tracking # they gave me...