Samantha G.

WORST CUSTOMER SERVICE EVER!

Here is my very short experience with Indeed.com:

I created an account for my boss so we could search for resumes and after sending one email I was advised that my account was suspended and I could no longer send emails.

I contacted Indeed and received this response:

"Thank you for contacting Indeed.

In order to protect our job seeker's information we have a system in place where you must contact the job seeker through your Indeed account first of all, when they reply to your message any contact information they have included on their Indeed account will then become available to you.

So if they have included their phone number it will be available to you at this stage.

If you have any further questions or concerns please do not hesitate to contact us."

If you're following along you'll note that this response has absolutely nothing to do with our problem. When I replied to that email trying to clarify I received this:

"Thank you for taking the time to go through our appeal process.

We have reviewed your account but are unable to lift the suspension. You are not able to contact job seekers through Indeed.

Suspension of your ability to contact job seekers has no effect on your ability to post or sponsor jobs on Indeed.

Further appeals or related communications for this suspension will not be considered or responded to.

Thank you,

Indeed Compliance"

I'm not exactly sure what the "appeal process" consisted of as I received one email that had nothing to do with my problem and when I tried to clarify I was banned. I don't even know what the basis of our suspension was and according to the email, I cannot even ask because they won't respond.

This is the WORST example of customer service I think I have ever encountered and wanted to make absolutely clear you knew how dissatisfied I was with this experience.