Sally W.

Purchased a set of "Lancer" DVD's from this Company and I've been very disappointed with the service. I noticed on the confirmation e-mail that they had my address wrong - I immediately e-mailed the correct address but the discs were sent with the wrong address on them and took a long time getting to me! When I received them they were of "patchy" quality to say the least and were not even labelled so took me ages to catalogue nearly 60 episodes! One disc was incorrect ("Family Ties" not "Lancer") and I immediately informed Rene Sadler who had been my point of contact at this Company. She confirmed that the correct disc would be sent immediately - 3 weeks later - no disc. I'm so angry I've tried to e-mail their customer service team and ask for an address to return the discs for a refund - my e-mails are returned "undelivered" - what a nightmare - avoid this company at all costs - they are con men!