Sally S.’s Reviews of DressLily & more

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4/22/15

I bought 4 bathing suits and they were horribly made, cheap fabric and even tho I bought the right size, they were very, very small. HUGE disappointment. When I tried tor return them, there was no invoice or address where to return them. After 3 days of trying to email back and forth, they finally told me to mail them back to China and then they will refund me only 85% of my purchase price! I WILL NEVER ORDER FROM THEM AGAIN. No one answers the only telephone number I could find anywhere. Broken English email responses... learn from my misfortune!

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CustomerService R. – DressLily Rep Over a year old

Dear Customer,

Thank you for your recent comment.

We feel sorry for the inconvenience that have caused.

The order number you have applied is wrong, the right order number is begin with the capital letter M, N or L.

Please send us the right order, so that we can get specific information about your item and make a better solution.

For the return and warranty policy, please refer to http://www.dresslily.com/m-article-id-80.htm

Thank you for your support and understanding.

Best Regards
Customer Service from Dresslily.com