Ordered high capacity batteries at a prermium price coz they said the were HP made batteries. I received CHEAP junk made in China. I followed their return policy to the 'T'... and was promised a fill refund. I got none. I called and they said they assigned it to a rep, that never contacted me anyway. I called and they said call again. By the way the same person, Trish" answers the phone if you press "new sales', current sales and customer service. Appears to be a shady basement run, DOT COM sham, "BUYER BEWARE" Go byy from an honest reputable place. Check the reviews first/ It would have avoided me all this headaches