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Sadie J.

Contributor Level

Total Points
81

1 Review by Sadie

  • NoMoreRack

1/15/14

Horrible. I ordered stuff on Dec 2nd for Christmas gifts, 3 items arrived pretty soon after I ordered from them so I thought they were pretty safe. I ordered more items from the around the 17th of December, most of which still have not arrived and its the 15th of January. The last of the December 2nd order and the first of the problems was 3 sets of sheets that didnt arrive until New Years eve, after being late for Christmas I opened the packaging to find only 2 sets of sheets. The 1600 thread count sheets are lower quality than the walmart sale sheets btw as thin as 200 thread count. The next problem was with this stem cell serum. I ordered some in the dec second order and liked it so on the December 17th order I added 2 sets of 2 bottles of it. 2 sets of 2 equals 4, they only sent me 2 bottles. :/ My latest problem came 2 days ago when I got jewlery i had ordered. There was supposed to be 5 pieces of jewlery in the order, the packing slip had all of the pieces on there, yet the most expensive and the one i was waiting on because i wanted to give it as a gift was not in there. I called them and they want a copy of the packing slip, but just like the sheets the packing slip says all items were in there. So i guess I'm just screwed out of that because unlike the sheets I can't prove a little necklace wasnt in my items by the weight it was shipped at. But I can prove that every time they sent me multiple items in an order i was missing something prior to the jewlery. Problem is I stil have more stuff coming and i know I will be missing items by the way this is going and if the packing slip says they are in there I am not going to get the item or my money back. What a scam, put it on the packing slip but not in the package and charge them for it.

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Vincent D. – NoMoreRack Rep

Hi Sadie J.,

We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!

To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.

We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.

Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.

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