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To keep it short i recieved a damaged item from them which is unusable. The seller wasted time offering 0.01 refund or $3 (item was around $20). So had to her DHgate to mediate. They ended up giving me half the money back (yet to be recieved) and another bit back as a voucher (not full amount with expiry and minimum spend on it). DO NOT USE THEM not worth the hassle or the time.
I wish I could respond to their comment but Im pretty sure I didn't have a coupon for more than a dollar if I even used one (which I wasn't aware of) as they throw so many at you and we all know why now. They are definitely 3 customer down because of this issue and I hope there will be a lot more I am going to post reviews in everything that I can find so no one else gets ripped off by this company.
******UDATE JUST CHECKED MY RECEIPT FROM THEM IN THE SYSTEM MESSAGES AND THERE IS NO MENTION OF A COUPON SO THEY ARE JUST TRYING TO COVER UP THEIR BAD SERVICE*****
Sacha D.'s review of DHgate earned 3 Very Helpful votes
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This is my second review on this issue. I purchased this gown from DHGate for my granddaughters...
Hi, Sacha D.!
We understand that you are not satisfied with the refund you received. At the same time, since you paid for the item with a coupon, it is also included on the refund that was facilitated for you. We have also included this information on our help pages regarding refunds for items with coupons. For guide, you can check this link: http://help.dhgate.com/help/buyerhelpen.php?artid=9ACCB34ACB43A451E0400A0AD50A130F&catid=2305#help_php-searchmiddel-1
We hope you understand our coupon and refund policy.
Samantha
DHgate