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I have had my properties on VRBO for years. Their customer service has gone from marginal to bad to atrocious. They do absolutely nothing for either the property owners or renters. I imagine them sitting in a room rubbing their hands together like Mr. Burns from the Simpson's, diabolically trying to figure out ways to take more money from each us. I have never, ever felt more frustrated dealing with a company. Their incompetence far exceeds that of the post office, DMV or any airline. Shame on anyone that works there.
Tip for consumers:
Do not use their internal booking system. It causes communication problems between the property owners renters, as well as adds fees.
Sabrina L.'s review of VRBO earned 14 Very Helpful votes
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