Ryan W.

I paid for the trial to use a resume template and I knew of the auto-renewing subscription. I attempted to cancel it after I was finished building my resume by clicking on the "cancel subscription" button. While I assumed it had gone through, I have been billed the ridiculous amount of $80 since March. After two attempts and a long wait on the customer service line, I finally reached an agent. I am usually a very understanding person, but the multiple times she dropped the word "you" as if this was entirely my fault really upset me. She said there were many ways for me to cancel my subscription, as if I had known that it didn't go through! Hoping for some compensation, the only thing she could do was return the amount that they were already planning to bill me for the nest period! "Based on the number of days that have passed since my last billing." I will certainly never use them again and I don't know why anyone ever would. There is no value in unlimited resumes for $35 a month. $2 a template makes sense and thats all.