Ryan T.

I purchased a captain's bed with trundle for my boys (5 and 7). Within 6 months the front board on the bed that supports the frame cracked in the center. I thought, 'no problem, I bought the extended warranty!' WELL, it took nearly a month to finally get an answer from customer service about how they were going to handle it (did I mention that every time I called I had to sit on hold for an average of 60 - 70 minutes before a person even answered the phone?). Their response... Send someone to the house to GLUE the board, a major support beam on the bed. Now mind you, the service technician has not been here yet, he comes today, but do you think that glue will fix the problem and return the bed to its original condition? Neither do I.
As if all of this was not bad enough, when the customer service rep called my wife to tell her this was their solution, the lady on the phone LAUGHED at my wife's concern for our child's safety when sleeping on a glued bed AND said that the time frame for their solution was WELL WITHIN reasonable. Tell that to my 5 year old who has been sleeping on a mattress on the floor...
I will NEVER buy another thing from this crackpot website.