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Ryan J.

Contributor Level

Total Points
82

1 Review by Ryan

  • Spokeo

11/2/13

Not only does it charge you extra by pulling the old bait and switch, but when I asked for a refund I was told I could only receive half of my money back. I'm sure they make a killing off this trick.

Even if you do read the fine print the site isn't worth it. Once you get access you quickly realize that you have to pay even more to get what you thought was basic access.

BTW, you can have your own information taken off this crappy site but clicking "privacy" on the bottom of the page.

Also, I better not receive a reply from one Spokeo's minions. If you were really sorry you would give me a full refund.

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Spokeo I. – Spokeo Rep

Dear Ryan,

I am really sorry that the pricing on the payment page was not clear to you. Pricing is indicated below in the terms of use, as well as in the welcome email that is sent to all new subscribers. The reason you may have only been offered half of your money back could have been because the service was used extensively. We have a 100% guarantee on your first search, had you called after being unsatisfied with that first search you would have received a full refund. There are no additional charges to perform searches as you pay for the full subscription term up front as is indicated in the terms of use.

We also do take privacy very seriously as all websites such as ours should. The information that we gather is from public records and only public records. If you wish to have it removed please let us know and we would be more than happy to assist you with that. Be aware however, that since the information is public records and does not originate from our website, the information will still be out there easily accessible by other means.

Again, my sincerest apology if you were unhappy with our service in anyway. If you have any further concerns, please feel free to contact us.

Sincerely,
Spokeo

Ryan Has Earned 2 Votes

Ryan J.'s review of Spokeo earned 2 Very Helpful votes

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