All I want is a copy of my prior years taxes which they say or Carmen says they do not keep any records, and to contact the IRS. But if you go to the site it reads:
Safe, Secure and available to you 24 hours a day 7 days a week, that's our guarantee to you. Our online storage facility is regularly tested and audited by ControlScan to assure the safety and security of all your personal data. You can revise, read or print your return 24 hours a day, 7 days a week. Your tax returns will be stored safely and securely for 3 years.
I have sent them numerous emails but it seems that only CARMEN can answer any of them, boy she must be tired since she must work 24/7. No one can give me an answer other than "Contact the IRS"
DO NOT USE THIS SITE!