Russell W.

Some customers would come into our business and tell us they could not reach us. That our number was no longer in service and they thought we were out of business. We would call our number using our Verizon cell phone and the called worked fine.

As it turned out, it was only AT&T cell phones that where told our number was out of service when they called us.

Vonage service said it was AT&T's fault for not routing the calls, and there was nothing they could do until AT&T resolved the problem. The problem when on unresolved for about a week before Vonage "released" our phone number and we could switch off of Vonage. We believe it has occurred intermittently for over a year as customers had complained before.

We were unaware at how vulnerable we were to Vonage service. What a "flakey" service Vonage is getting away with. If you sign up with Vonage a Monster lurks in the background and damages your business

The website looks great, and looks American. But don't be fooled by the website. The merchandise ships from China, and takes forever to arrive, if it arrives. When my merchandise did not arrive after 30 days, they insisted I wait longer. Customer support refused to refund my money when merchandise had not arrived after 45 days. After 60 days and still no merchandise, I finally had to dispute the charge through the credit card company. Not cooperative at all, Will never buy from them again