I had my doubts about this place even before buying, so I decided to give it a try with a very small order (a replacement battery for a laptop) because they offered the best price and no shipping charges. I even paid the extra tracking fee.
Big mistake! It was evident very soon that the tracking fee is totally worthless. Customer Support is almost like an automated system which only answers "It's a pleasure to serve you, you will get your items soon, we hope to hear from you again". Two months later I still didn't get my shipment. Fortunately I had paid with Paypal and opened a controversy to get my money back.
Dear Customer,
Sorry for all inconvenience caused by us.
Would you mind contacting our aftersale service and telling them the details of your problem?
Here is email:
LCOFFLINE@tmart.com or service@tmart.com
We will do our best help you solve the problem.
Thank you for your support and understanding.
Best wishes,
Tmart Service Team