First off it took 12 days to receive a package that is one business day away from my location. Secondly, they sent the wrong item. Then after a phone call to explain their mistake I emailed photos of the label of the package I received as requested by the person I spoke to on the phone. I waited 24 hours and still had no communication from this website so I called again. Now they're saying that it is not in stock the item I ordered and it will be mid next week before they receive the item I ordered. And of course I'm expected to handle the item that I received to get it back to them. The person I spoke to you on the phone offered no compensation for my inconvenience but when I asked the person said that they could compensate me 5% of my purchase price which amounts to about six dollars.
Etrailer is just what the name implies. It is a remailing website that brokers your purchase and then ships it to you. They have no resource to indicate whether an item they offer is in stock or is out of stock because technically they don't stock anything.
Do yourself a favor and order whatever you need for your camper, trailer or anything else needed to service your RV from the website that actually manufactures that item.
Hi Russell,
Your confirmation email should have included information regarding the cancellation policy. Please contact info@trivago.com if you need help contacting a booking site.
Kind regards,