Russ B.

Bought a pair of Ray Ban Wayfarer sunglasses in April 2015, and a pair of Hilfiger prescription glasses in 2016 for a total cost of roughly $775. The finish on the left lense of the Ray Bans has delaminated and bubbled severely to the point of cannot use while the right one remains in perfect shape. Tried chat... 45 minutes later I have gone back and forth with a supposed place in line between 20 and answering but with no success connecting. Tried phoning in direct, went from number 80 in line after 45 minutes to number 56. E-mailed describing the situation in details and several hours later now... you guessed it, no reply. It would seem that beyond selling product and collecting money this company does not exist. For me... never again.

Had long been registered, decided to purchase a coupon form them. Could not get the purchase to go thru, they had no record of my email, (though they sent the offer to the same email), Re-opened an account with a continued lack of success. Emailed them with a total two way exchange of 9 emails to finally reach a point where I was told that they cannot send the coupon to my PO Box, yet they only ship by Mail? Huh? Many of us in small town rural America have a PO Box as opposed to home delivery. It was suggested that I have it sent to a friend. My wife and I are successful middle aged business people, and I am supposed to have things sent to a friends house to pick them up? I think not. I replied, "I have a better idea, I'm done with Groupon, I'm out of here", and I unsubscribed from a site that is clearly a joke.