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Due to the arrogant and rude manner with which a young male dealt with my telephone queries, I have just cancelled two separate bookings for accommodation I had previously made with booking.com. For the majority of us, dealing with customers in a polite and courteous manner is common sense. Clearly, booking.com needs to train its staff to behave like this.
Rudy D.'s review of Booking.com earned a Very Helpful vote
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Not user freindly, miss leading saying you can get a copy of your invoice from the Hotel, no you...
Needed some help from customer service and flexibility. Got neither. Use someone else if you need...
Hello Rudy,
I am sorry to hear about this.
Booking.com prides itself on providing the best possible customer service. I would like to look into this for you further, and see if there's any way I can address this. Can you please provide me with your bookings number?
Regards,
Salvador
Booking.com Customer Service Team