UNBELIEVABLE POOR CUSTOMER SERVICE/RESPONSE! I ordered and paid for an item on November 27th. Today is December 16th... I have sent numerous email with still no response as to where my item is. USPS still shows that the item hasn't even been received by their facility. All I get is an automated email response saying that Open Sky is "checking into it" and they are small so it takes time.to check into things - I'd like a defination of "time" please!