Roxanne W.

While I have not yet received my items therefor I cannot speak about value for money, packaging and delivery issues, whether colors are true to pictures or durability of the item. However, the range of styles the items, variety of themes and the unique designs of items is VERY attractive and inclusive of all tastes.

I can also speak about a huge issue with this site based on my one experience at purchasing a desired rug. When I had narrowed my selection down to two choices it was apparent that he description of both rugs did NOT match the pictures. So in my attempt to get clarity on these discrepancies my purchase was delayed by 5 days as I tried to glean the accurate information about the items. Both rugs had written descriptions that conflicted greatly with the pictured item: 1) the Harper rug quoted colors not in the rug at all; 2) the other the Adela rug was described as having a trellis design but the pictured item was a plain tufted or shag rug. Between calling the Customer Services dept. & communicating via email, it took 5 days to learn that item (2) was incorrectly named and tagged i. E. it a totally different item name & color; and item (1) required 3 calls to the warehouse and the manufacturers to have the site more accurately report and label the colors. This delay made me miss the free shipping perk that was available on my first day of inquiry & attempted, which was later addressed after my direct request in spite of highlighting this issue in ALL my conversations. But it should be noted that all the Service Reps with whom I spoke were courteous, but some were more effective and detailed that others.