I pre-paid a massage from a place called Tranquil Touch in Valley Village, CA. Two months later after repeatedly not getting return calls and having my appointment cancelled on me TWICE at the last minute I finally decided I wanted my money back. I have both emailed and called Lifebooker to complain and attempt to get a refund. To date neither the massage place nor Lifebooker have responded or returned my money! Don't take the risk! Other sites with the same good deals have a better reputation for customer service in instances like this.