Bought vouchers for advertised deal at Tenaya lodge. I was aware that all weekend dates in Feb were blacked out. However, when I called the Hotel reservation desk to reserve weekend dates outside of the blackout period they reported that NO WEEKEND DATES WERE EVER available for this deal. I now must wait 48hrs to receive the email confirming the refund THEN 7-10 additional business days for the refund of my $756 dollars. The responsibility is now also on me to make sure the refund email arrives and that the refund actually happens. Will not be using this travel site again.
Hello Rose, we are very sorry to hear you were not able to use your voucher and for any inconvenience in relation to your refund. The 7-10 business day time frame is largely dependent on your financial institution and refunds typically post well before 7 business days. We can confirm that your refund has already processed. If you need additional assistance, please contact our Customer Service Team at 1-877-665-0000, Monday through Friday, 9 AM to 9 PM EST.