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Rose U.

Contributor Level

Total Points
92

1 Review by Rose

  • Travelzoo

1/11/16

Bought vouchers for advertised deal at Tenaya lodge. I was aware that all weekend dates in Feb were blacked out. However, when I called the Hotel reservation desk to reserve weekend dates outside of the blackout period they reported that NO WEEKEND DATES WERE EVER available for this deal. I now must wait 48hrs to receive the email confirming the refund THEN 7-10 additional business days for the refund of my $756 dollars. The responsibility is now also on me to make sure the refund email arrives and that the refund actually happens. Will not be using this travel site again.

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Travelzoo C. – Travelzoo Rep

Hello Rose, we are very sorry to hear you were not able to use your voucher and for any inconvenience in relation to your refund. The 7-10 business day time frame is largely dependent on your financial institution and refunds typically post well before 7 business days. We can confirm that your refund has already processed. If you need additional assistance, please contact our Customer Service Team at 1-877-665-0000, Monday through Friday, 9 AM to 9 PM EST.

Rose Has Earned 12 Votes

Rose U.'s review of Travelzoo earned 12 Very Helpful votes

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