Rose P.

I received an order of 156 prints and 3 8x10s, yesterday. While I waited for my order, I was interested in tracking it. However, this is the second order that I was unable to track, even when I looked at my order history.

When I received my order, I was grateful that my husband stopped our mailcarrier from bending the Picaboo envelope and pushing it in our mailbox, especially when I found that the envelope holding my order was a thin white envelope (not cardboard like other companies) and that there was only a handcut piece of cardboard, which had gotten slightly bent, itself, inside this envelope, to protect, in a minimal way, the 3 8x10s from bending. These large photos were not covered in any way or even protected from the smaller white envelope, placed on top, (which was wrinkled) holding the smaller photos. The thing that most surprised me was that the smaller photos had been trimmed. Although trimmed to the proper size, the trimmings, which were uneven sizes and lenghts, were left with the order, and were even mingled between photos. This is very unprofessional. I would have done a better job, myself, with packaging and presentation, and I'm not the owner of a large photo processing company. I will not be using Picaboo again.