Roselin A.

I came to Best Buy with my wife to purchase her Christmas gift. I specifically asked the representative (very heavy, long-haired guy) to provide me with a laptop in a box that was unopened. That is, brand new in the box. What I received was a box with a black Asus tape over the top (which I thought was sealed from the manufacturer). I then left the State to visit my wife's family in Toronto only to find out that what I was given was anything but a brand new, unopened box.

Clearly, this was the display model or something that was returned by a previous customer. I know this for a fact because the previous day I was told by another associate that there maybe be only a couple left. After charging it, based on the instructions, it appears that it may have some technical and software issues, hence the reason it was probably returned. The feeling I have from this experience is that Best Buy does not care about its customers and the only thing that matters is "the sale". Especially, since I had saved for so long for such a meaningful purchase.

Good prices, free two day shipping (of course with prime membership) without membership it's 5 to 8 business day shipping ( very slow service) Great customer service

I Have bought a lot of things from swap.com and I have great experience with them, got lots of clothes for my family, Great Price fast shipping A ++++ Service