Rose L.

I was so skeptical to order after reading all those negative reviews, but finally decided to give a try. I ordered two coats and two dresses separately on 1/10 and got all of them by DHL yesterday. I decided to keep one coat and return the other since the cut didn't fit me for the chest. For two dresses: one dress's material doesn't match the item description and needs to go back. The other one from Multiflora is way off the size. The item M says it fits US size 6-8, I'm US size 4,5'3" and 125 lb but can't even pull up to zip. Since I like the design and material and want to exchange to L. I followed the instruction to request return/exchange, but no reply yet though the auto confirmation replied " Our customer service representative will review your request and get back to you in 24 hours". Please respond to my email. The clock is clicking while waiting for your return address.

Update 1: I got email for return address so I mailed back my packages via USPS on 1/25/2016 with tracking #. Let's see how soon I can get my refund and will keep it posted for the update.

Update 2: I got refund to my Paypal A/C and notification of the exchanged item shipped within 24 hr of my proof of return. So I'll give 3 star instead since the customer service responded within reasonable timeframe. But to keep customers coming back, I would expect lots of improvement for customer service such as providing customer service phone number, posting return address for easy return/exchange and showing customer honest reviews under their items like other online business do.