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Rose J.

Contributor Level

Total Points
113

1 Review by Rose

  • Fabletics

11/11/15

I heard about Fabletics through a Facebook ad. I decided to get an outfit for the $25 dollar special. I thought the website was clear about the VIP process and that I had to become a VIP to buy the outfit. (I've been in situations like this before so I knew to read all the writing before agreeing to anything). I have always skipped the month and never been charged on the months I skipped.

If you're complaining about opting into VIP membership without knowledge, chances are you failed to read your agreement. Even though this is annoying and not the best business practice, it IS your fault, and it didn't take me too long to understand the agreement I was getting into when I bought my first outfit. However it was tedious and annoying having to remember to "skip this month" every month.

What I do find annoying however, is you have to call a customer help line to opt-out of membership. Most companies allow you to do this online. The company does seem to take extensive measures to hold on to customers, rather than allowing customers to simply love the brand and become loyal.

I loved the product I received. Very good quality product. I wear it all the time.

I have cancelled my membership simply because I don't like the way the VIP membership works. I still stand by the product, but the company NEEDS to find a better way to do business.

Rose Has Earned 13 Votes

Rose J.'s review of Fabletics earned 13 Very Helpful votes

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