Roseann W.

I rented a car in Seattle from Fox Rentals through Booking Group.com. In July 2015. Everything went well. Then at the end of December 2015 they charged my credit card $320. I tried to find out what this charge was for. On Feb. 1 2016 they responded with an e-mail that made no sense as to what I was charged for. I am disputing the charge with my credit card company, but it appears that they think that since they have your account number, they can just charge you any time. I tried to call them in December and got a very rude man who told me that I was calling the call center not the service dept. though it was the only number on the e-mail that I received saying they were charging my account. The original e-mail only said they were charging me with no explanation or even the amount they were charging. I had to get that from my credit card statement. I was originally pleased with my experience in July, but now I have to keep checking my statement to make sure they don't keep charging me more. This is crazy.