Rosann W.

Ordered the Honda E2000 companion setup... 'on sale' no note that it wasn't in stock. They charged my card immediately. 5 days later no email regarding shipping so I called customer service. Jan the person I spoke with, said it was out of stock and that delivery was expected the first week of August. I asked if they had a specific delivery date from their supplier. Long pause and she answered 'no'. I explained that we needed the generators for August dry camping. She suggested we buy Yahama's. I advised that I had done my homework and that I wanted a Honda as some of the Yahama's are manufactured in China. She said that they absolutely were not. That they were manufactured in Japan. 'Yamaha is a Japanese name!' was her supporting evidence. I realized that you can't fix stupid so I didn't bother to try to explained that in the world of manufacturing today, that means nothing. I told her that I would speak to Yamaha for information and she gave me their number. I called Yamaha america and after a lengthly wait while their CS specialist actually took the time to find me one of their Yamaha Generator Reps, I got to speak with Sean. Sean confirmed that I was correct. That a good portion of their generators are actually put together in China, 'using Japanese components and Japanese standards.' I replied that I would have no confidence that the production standards in China are reliable. He also confirmed that there is no guarantee that Wise Sales receives only generators made in Japan. He stated that the only way to confirm that is to go to a 'brick and mortar' store and look at the box on the generator that I wish to purchase and that is the ONLY way to be sure that I have one completely manufactured and assembled in Japan. I then called Wise back and spoke with Jan to give her the confirmation from Yamaha regarding my understanding of China's plant. Thru out this entire exchange, call 1and 2, I can only describe her tone as blasé'. I told her that I wanted to cancel my order and that I wanted to see this returned to my MC immediately as they obviously knew they didn't have the ordered product and should not have deducted it from my account util ready to ship. She said sorry, 10-14 business days. Well BS to that. I called my MC company, relayed the transaction info and they immediately returned the funds to my account. This company has a great website and inducements to buy products that they may not have. They do not note on the item that it is out of stock. I see from other reviews that this happens frequently. They take money out of your account and accrue daily interest on something that they know that can't provide at that time. Their CS person Jan is uniformed about their products and has a screw you tone. Bad Characters... Beware