Ro S.

Very bad.Bought 2 pairs boots, one pair's zip pull snapped and I tried to return it. November 2022 to February 2023, chain of emails with none of them reading the problem, responding me standard emails but never solving. I even now complained to Department of Commerce, still their customer service has not solved my returns issue. I will never shop Mango online ever again. They say easy returns but they will mock you around until you give up. The issue is still in the hands of Department of Commerce.

I bought from China's wholesale and retail store seller Emma Chen a wedding ddressI asked the seller if it has a TRAIN as per product photos and not to send if it does not have. She replied OK. She sent it so i expected it to have a TRAIN.it arrived without. I made dispute emma will not answer message. She asked me to return product. I looked at return policy it said SELLER pay shipping if product not as described.The casw manager accepted my diapute with the train and he/she also seem to not understand ttrainI sent proof of return polixy. But case manager still decided i return product and i pay shipping. This is a total scam. Would you return a 50 dollar product via DHL for a product not as described and you shoulder the fee? It says returm shipping by seller but case manager seem to not have proper understanding of whay he or she assessed. His final verdict? I must return product via registered mail but it cant be tracked and if seller says she did not receive it they will still pay her and i dont get refund. BUYER PROTECTION? SCAMMER partner.