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Great deals, really affordable and decent quality on most products. Only complaint is the minimum total amount for free shipping is a little high, and has gotten much higher in the past year.
First of all, my first experience with them was already terrible. They tricked me into getting the premium membership, so I had to pay $80. So I contacted them, and instead of refunding the money, they put it as credit in my account with them. Next, the shipping rate is expensive, and plus they used FedEx to ship it to my house, and FedEx made me pay extra fees for them. Big minus. The second and possibly last experience, the shipping rate was also super expensive. The package weighed 0.7 lbs at first, and then after it was 2 lbs, but even 2 lbs is pretty light but I paid $27. I thought it would be cheaper, but it was even more expensive than the original online site shipping fee. You can bet I won't do business again with them unless the online site doesn't ship internationally.
Tip for consumers:
Make sure you don't use the premium membership unless you don't mind paying extra $80, and don't use them unless you really have to.
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This is the best primer in the market that I have found. Really great coverage for pores. Goes on...
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I'm so sorry to hear that you had this experience! Premium Membership gives you a 20% discount on shipping rates, so we do encourage Premium Membership to make shipping even less expensive. Premium Membership also allows you to consolidate purchases to save even more on shipping costs.
We do have a monthly option for Premium Membership. As a monthly Premium member, you pay only $7 per month and still enjoy all the benefits of Premium Membership--including the 20% lower shipping rates.
We would love to help resolve this issue and help you save more when you shop the USA. Could you please contact me via private message and let me know how I can help?