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Roni L.

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1 Review by Roni

Gilt

  • Gilt

“Awful customer service”
1/8/15

Awful customer service. A bunch of incompetent individuals! I have contacted this company and spoke with three different individuals on three separate occasions and each time it has taken them over 30 minutes to answer very simple questions. The return policy is also VERY awful. You will not be issued a refund for anything under $199. Just a store credit. In order to use your store credit you must place a credit card on file. Very stupid system. Not to mention a lot of their prices are much cheaper on other sites. Don't waste your time or money!

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Helpful  (3)
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Gilt S. – Gilt Rep

Hi Roni,

Thanks for your feedback, I am so sorry to see that you are unhappy with the experience you had with Gilt.

I can see that we reached out to you with a resolution here on Sitejabber on January 6th but have yet to hear back from you on this.

If you'd like to move forward with it, just reply to the email we sent and we'll do our best to help.

Warm regards

Paddy
Gilt Customer Service Specialist

Roni Has Earned 3 Votes

Roni L.'s review of Gilt earned 2 Very Helpful votes

Roni L.'s review of Gilt earned a Fraud Buster vote

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