Ron F.

They were continually trying to suck more money out of me. Everytime I tried to get their help they would go into a long sales pitch about one or more products I needed to help protect my computer. There was one item they insisted I buy that would negate my need to call them, basically a program that would do their job. I did purchase it due to their hounding me but after some thought I canceled it. Initially I thought I was getting the full service package for about $200 and then every time I called they would keep trying to get me to extend my package another year and also buy their choice of virus protection (McCaffee) both of which I did until I had three years of service and protection (I thought) and then they inform me that for the complete package including updates I needed to spend another $100. I was continually harassed about my operating system (windows XP) and how I needed to upgrade to windows 7 or 8. Every time they fixed my problem I had two more problems until I was so frustrated I would go to a friend of mine who was a microsoft certified tech and he would clean up the mess they had left.My last dealing with them didn't fix the problem and then my dvd reader would not work, they blamed this on my operating system so I purchased windows 7 but could not install it as my dvd reader would not work. After messing around for about two hours I was informed that it could only be fixed by a house call, take it or leave it.As I said every time they fixed something my problems seemed to get worse, this or that would not work or if I called about my system being so slow they would keep me on the phone for three hours, claim my problem was solved and as soon as I returned to my computer it was just as slow as before.It got to the point where I was afraid to call as I did not want another three hours wasted with no resolution. I can't understand why I have to stay on the phone as there have been one or two occassions when they have told me they would get back to me when they were finished. Anyone who considers using this service should be ready to shell out about $600 before they will get full service as opposed to the $100 to $200 they initially tell you to sucker you in. Oh yes they really suck up to you to get that first payment, I feel that they are only interested selling you as much as possible and fixing your computer is their secondary objective.