Complete rip-off. Ordered 2 "Coach" items from them on 12/3/14 as a Xmas gift for my wife. They sent me a 'tracking' number but when I clicked on it, it re-directed me to a shipping site that had 10 sources of shipping. I wrote in the shipping number and nothing came up. I tried to email the company at the return address but all I got back was "website not found" or some other reason my email did not go through. Never buy from china - keep with REAL Coach stores. You'll pay more but at least your money won't be completely gone on fake Coach products.