Ron A.

I recently bought two bikes about a month apart. The first was flawless in every detail and a tremendous value, so i got another one... completely different model and type of bike. The second bike had several differences from the advertised spec sheet. Two appeared to be a model year upgrade, while the other three were clearly a downgrade and perhaps a prior year as well. A quick email resulted in an astoundingly quick reply, a change to the spec sheet and picture on the site and a $35 dollar, unexpected refund! I felt the discrepancies had a somewhat offsetting effect, due to the potentially increased performance of the newer items. I literally asked for nothing but for Bikes direct to fix their spec sheet on the site for this bike and take a new photo. All i have to say is wow. Best service i can recall in my adult life, and easily trumps the local LBS level of attention. Bikes direct is the real deal. Buy with confidence from them... oh and three days order to door at my location. Excellent in every way.