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Last year we ordered some Christmas costumes and paid extra money for expedited shipping. The costumes never came. After a series of follow up and automated email responses, the costumes came 1 week after new year. Lol who needs Santa Costume after that? I really regret buying from this site. We even got fooled on joining the #patpat2018 photo contest, a marketing ploy to advertise their poor products via facebook. They said we won but when we followed up our prize, we received a tons of automated email response. Now i have to message each and everyone who liked & shared my patpat pictures that we fell in a bogus marketing scam.
Tip for consumers:
Forget it
Products used:
Baby Costumes
I ordered something but nothing came. It seems my order got lost. I contacted Customer service and one customer service Bunny is not helpful but Farrah responded very well by refunding me. I cannot review the merchandise but one of the customer service Farrah is very helpful and straight to point in addressing customer concerns. I hope they improve courier services they are using.
Dear Rommel S
Thank you, we always welcome feedback from our valued customers.
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
We realized that you didn't pay the insurance so we gave you many options not just paying a half item value and we will resend you. There are many options.
We will be more than happy to contact the customer directly to reach an amicable and acceptable solution. We will learn from this experience and ensure that steps are taken to prevent it from happening again.
Kind regards,
Rosewholesale Customer Service
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Empty.
Hi,
We understand your disappointment with PatPat and we agree that this needs to be addressed.
We are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly so we would like ask for the opportunity to resolve this issue immediately.
If you give us a chance, we are intent on making this right and hope that you will allow us to speak with you to discuss the situation.
Please send us an email to service@patpat.com at your earliest convenience quoting this review so we can address the issue in a timely manner.