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Rome G.

Contributor Level

Total Points
84

1 Review by Rome

  • Raffaello Network

9/5/15

I'm worried if this site is even legit. They haven't responded to my email requests, and they never pick up phone calls. On top of that there live chat doesn't work. How am I supposed to check if my payment has even gone through, or when I'm gunna receive my goods when they don't respond?

What a pathetic site, its been 2 days, and I've left numerous messazges on FB and they won't respond. They won't even respond by email.

I call them, and I get the same answering machine "This is Don, please do try again later, or visit our live chat". What type of service is this? I will not be using this site again, I give them 2 more days to respond or I'm charging back via credit card company.

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Maxime G. – Raffaello Network Rep

Dear Rome, I am sorry for this unsatifsying experience. There is only one english speaking representative for US and Canada time zone. If the attendant is already on the phone, your call can be missed. Emails are always answered within a 48 hours time frame. Your order was shipped on September the 7th with DHL. Tracking number is 9977834296.

Rome Has Earned 4 Votes

Rome G.'s review of Raffaello Network earned 4 Very Helpful votes

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