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Roland P.

Contributor Level

Total Points
100

1 Review by Roland

  • Ticket Liquidator

5/13/16

*
Lets make it quick, I purchased tickets for Beyonce in Houston TX cost 320.00. This set of tickets was for my girlfriends birthday. Driving up to Houston there was an issue logging into my account, I contacted TL waited on hold about 40 plus min. I get a very helpful rep on the other line her ext was 1852. I basically say 'cant login to print tickets' then it starts, she says you called in few days ago asking to change the email on the account, then stated you're cousin would be printing out the tickets. So they changed my email password then assisted few days later to print the tickets. Nice! The rep say's I have never seen this! Let me talk with manager. I sit outside in a $50 parking spot for about an hour verifying information etc.
She returns to phone and says her words" My manager said "O my god, he not lying" we didn't verify the order. I was told sorry! Call back Monday they have to do FBI stuff "her words" before a refund. I contacted them four times on Monday no answers, just placed on hold non-stop... The fun part- My friend purchased tickets one row down from my seats. He did confront the thief, basically said he purchased the tickets on TL. They contacted the concert security, they couldn't do anything " its responsible of TL...

This is the email from * my favorite part is the "good faith"

Subject: Support for Ticket Request #*
Hello Roland,
I hope you are doing well. Im sorry to hear about the confusion regarding your ticket purchase. I have looked into the order and I see that your email was changed, in good faith, as the order details had to be confirmed before proceeding with the request. The first time we were made aware of this situation was after the event had already started. If we were made aware prior to the start time of the event, we could have assisted in downloading to ensure you had the tickets in time for the event.
However, to apologize for the trouble, we'd like to extend you a 10% discount off the total ticket price on a future purchase through Ticket Liquidator. Simply input the code 4ACRolandPerez in the Promotional Code box on the checkout page. This code will expire one year from today.
Once again, Im very sorry for the trouble and sincerely hope that the discount offer helps.
Best wishes,

*
Ticket Liquidator Customer Support
*******499
Monday-Sunday, 7AM-1AM EST

*personal info redacted by admin

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