Roger N.

I recently wrote a negative review on the inconsistent, ill-trained customer service I experience at Walmart. In contrast, T-mobile has well trained, very polite, very concerned customer service. When you call, instead of keeping you on hold, they tell you the wait time and will call you back. They are very respectful, If they are talking and you begin talking, they immediately stop and listen to you. I purchased a T-mobile hot spot and with customer's service help, had it up and running in a few hours. Had to call back a few days later because of a web page blockage and experienced the same courteous, professional respectful responses. Walmart needs to take note and hire the people who trained T-mobiles customer service department.

Purchased a bike, helmet and locks on Walmart's web site on July 17,2015. Wanted them shipped to the Washington DC Georgia Ave NW store. It is now July 31 and the bike has not arrived. I tried to call the Georgia Ave store and it was extremely difficult to connect with customer service. The person answering the phone would say they are connecting you to CS and then a few minutes latter get the same voice asking how can they help you. Again I would ask for CS again I would wait and again I would get the question 'Walmart how can I help you'. Very frustrating. In fact on July 28 when I called around 8:00 PM I was told that the customer service department was not answering their phone. The web site at times requires you to log in multiple times when trying to email the customer service department. This is my first and last purchase from Walmart.