Roger H.

I ordered a water filter and although we are in the same city, it took a week for the filter to be delivered. When the filter arrived it was defective and it took two separate calls and several emails to resolve the issue. At first, they want me to file a warranty claim with the manufacture rather than just replace the filter. This is wrong on several levels but primarily because the manufacture does not deal directly with the ultimate consumer. Finally, I talked with a representative who simply refunded me my money (shipping excluded). I considered myself lucky and took this offer even though they should have refunded me the shipping as well.