Ro d.

We made our reservation in February of 2016 for a car (this week) in May 2016. We originally tried to cancel our reservation but PRICELINE told us we couldn't, so we kept it. We called multiple times to ensure he reservation was still good, including the week before. Each time PRICELINE said "yes everything is fine the reservation is still there". We showed up to to Sixt rental car and they had NO reservation for us. THEY looked in their history and the reservation was canceled. We called PRICELINE and the agent said "the reservation was still there". Well obviously it was not, the PRICELINE AGENTS (all of them, including the supervisors) did nothing. THE SUPERVISOR (GINA) AT SIXT RENTAL CAR WAS AMAZING! SHE CORRECTED THE SITUATION ON THEIR END SO WE HAD A CAR AND GAVE US AND UPGRADE. They are going to deal with Priceline on their end! I will never use Priceline.com again, I am going to share this experience with everyone I know and as many review sites I can find. The worse travel experience ever, and this is coming from someone that travels for a living! Rental was in Orlando, FL