Roby S.

I made reservations for a night in New Orleans. After reserving, I discovered I could have gotten a King for same money. I immediately started backtracking, hoping to find a page where I could swap rooms. I eventually hit a page that said "if you go any further, you will have cancelled and you will receive no refund". I stopped, did not click, decided a queen would be just fine! The next morning I get an email confirming reservation and another email cancelling. The activity times on email were less 5 minutes apart. I called customer service. I maintain I never hit the button on dialogue box to cancel, they said I did. I told them I wanted the room, they said too late. They essentially stole $321.