robyn w.

We had been travelling for 4 months and used airbnb often but then we had an issue with a place we rented. It was in a very poor state and we had been misinformed about particulars regarding the property that we wanted clarified before we moved in. It went to the resolution centre where we had six different case managers from all different countries handling the issue over 24 hours. This happens as they go off duty and hand the case onto another case manager. We were told absolutely conflicting advice and in the end it was a shamble and very stressful as it appeared we had nowhere to stay. It seems as though the case managers go to the text book and cut and paste standard rhetoric that does not always suit the bill.